Frequently Asked Questions
1.How can I place an order?
Simply select your style on the product page, click the ‘Add to Cart’ button, and follow the simple steps to complete your order.
We will prepare your order and notify you when it is shipped!
2.How long does it take for my order to be shipped?
Orders are usually shipped within 5 to 10 business days. For international orders, transportation will take an additional 1 to 2 weeks.
3.My tracking number is not working
The tracking number may take 1-2 days to appear in the carrier’s system. Sometimes, carriers may lose orders. If the tracking number is still invalid within a few days, please contact the carrier.
4.I need help with delayed orders
Orders are usually shipped within 5 to 10 business days. For international orders, transportation will take an additional 1 to 2 weeks.
If your order has not been delivered within 10 working days (domestic) and 20 working days (international), please contact our team and we are happy to assist you.
5.What types of payments do you accept?
We accept Visa, Mastercard, and PayPal.
6.When will my card be charged?
Just after your order is successfully placed.
7.How secure is my personal information?
We adhere to the highest industry standards to protect your personal information during checkout and purchase.
Your credit card information is encrypted using Secure Sockets Layer (SSL) technology during transmission, which is widely used to process payments on the Internet. Your credit card information is only used to complete the requested transaction and will not be stored thereafter.